Quality management

The quality and reliability of our products are the cornerstone to the prosperity of our business along with further marks of excellence. MAURER’s quality management system is modelled on DIN EN ISO 9001 Quality Management Systems and is applicable throughout all our business divisions.

By acting responsibly and demonstrating initiative, each member of staff contributes towards ensuring our customers’ satisfaction with the company’s performance. The following are especially important:

• Manufacture of premium quality products
• Providing services that offer high customer value
• Professionalism and courtesy in all aspects of the customer relationship

Quality standards are achieved with the following measures:

• Ensuring quality by implementing a quality management system
• Continuous recording and assessments of quality
• Defining quality goals and measures for improvement
• Management reviews to analyse goals that have been attained
• Staff training in quality methods and tools
• Using customer surveys to ascertain customer satisfaction
• Managerial staff acting as role models